t-mobile bill came and it was 800!?

Ok...I've been with T-mobile for over 2 months with the blackberry and 400 hundred texts and the first month, my bill was nothing out of the ordinary, I just checked my balance and it was 800! I called customer service and they said it was from going over in texts and that blackberry to blackberry counts as a text and so does IM..I could have sworn that they told me that was included in the free date/internet/email...otherwise i would not have used it...granted, i didn't check my balance until now, because i was expecting the same bill. i don't use my phone that much, but i've been using what i thought was free. Ok here is my question...obviously I was misinformed and if it was my fault fine, but i feel like they witheld information, i believe i even asked if this was free and they said yes to me before i signed up, but it's not documented. Does anyone have any advice that I can use in the store when talking to a rep to get these charges off?? now that i'm aware I'll never do that again obviously. The lady on the phone was just rude and said it was my fault, but seriously..i'm not going to be able to afford xmas presents now and I just need 1 get out of jail free card now i'm informed. any advice on how to get these charges off???

Public Comments

1. man u really sqrewed the pooch on that one
2. I doubt that there's anything you can do. They hear lots of stories like yours and they tend not to believe any of them even if true. If you have a contract you have to live with it or pay a penalty for breaking the contract [$250]. The only thing you can do is call again and try one more time. Be nice, you may get lucky and get the right CS who will give you some credit.
3. There isn't really anything you can say that we haven't heard. Although our hearts do go out (seriously we've all had terrible cell phone bills) there is no way to give a $700 or so credit on an account without massive approval. They look at things like how long you've been with the company, how much you have paid in, and how many adjustments you've had when offering a credit. You can check your message count by typing #MSG# and send at any time during the month, and if you've gone over before your bill cycle ends we can upgrade you to cover the texts that have gone over, but this is prior to the bill coming out. A last ditch effort since you have only been with T-mobile for 2 months is to request a re-rate on your bill. These are done in rare circumstances when a feature wasn't added correctly and you suffered because of it (example: If you had originally requested the unlimited text package and they only put on the 400..*cough cough*) then they would re-rate your plan for the unlimited texting plan and credit back the rest of the balance. Good luck with trying the re-rate, which is better done over the phone.